Privacy Policy

Last Updated: December 1, 2024

Life's Journey Fitness LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

1. Information We Collect

We may collect personal information from you in a variety of ways, including when you visit our site, register for services, fill out a form, place an order, or interact with our coaching programs. The personal information we may collect includes:

• **Personal Identifiers:** Name, email address, phone number.
• **Health Information:** Details about your physical health, fitness goals, medical history, and current fitness levels, collected via intake questionnaires. This sensitive information is treated with the utmost care and confidentiality.
• **Payment Information:** Details required to process payments (e.g., credit card numbers, billing address), collected via secure third-party payment processors. We do not directly store full credit card details on our servers.
• **Contact Information:** Any other information you voluntarily provide during direct email or phone communications.

2. How We Collect Your Information

We collect information through:

• **Website Forms:** When you fill out contact forms, opt-in for newsletters, or register for programs on our website.
• **Intake Questionnaires:** Detailed forms completed by clients to provide health and fitness-related information for personalized coaching.
• **Direct Communications:** Information exchanged via email, phone calls, or messaging during coaching sessions or support interactions.
• **Third-Party Applications:** Data collected when you use our integrated services such as:
  • Calendly: For scheduling appointments and managing bookings.
  • Stripe: For secure processing of payments.
  • Trainspace (CRM): For managing client relationships, communications, and program delivery.

3. How We Use Your Information

Having accurate information about you allows us to provide you with a smooth, efficient, and personalized experience. We may use information collected about you to:

• Provide and manage your access to our services and programs.
• Process your payments and manage your account.
• Deliver personalized coaching, workout programs, and nutrition guidance based on your health information.
• Send you administrative emails, such as appointment confirmations, program updates, and billing notifications.
• Communicate with you about new services, offers, and promotions that may be of interest to you (marketing).
• Improve our website, services, and overall client experience.
• Request feedback and contact you about your use of our services.
• Compile anonymous statistical data and analysis for internal use.
• Troubleshoot problems and respond to your inquiries.

4. Disclosure of Your Information

We may share your information in certain situations, which include:

• **Third-Party Service Providers:** We may share your information with third parties that perform services for us or on our behalf, including payment processing (Stripe), scheduling (Calendly), client relationship management (Trainspace), email delivery, hosting services, and marketing assistance. These service providers are obligated to protect your information and may only use it for the purposes for which it was disclosed.
• **Legal Requirements:** We may disclose your information if required to do so by law or in response to a court order, subpoena, or other legal process.
• **Protection of Rights:** We may disclose your information when we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation in which we are involved.
• **Business Transfers:** In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

We do not sell, rent, or trade your personal information to third parties for their direct marketing purposes.

5. Tracking Technologies (Cookies and Web Beacons)

We use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. When you access the Site, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Site.

6. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. These may include:

• **Access:** The right to request access to your personal data.
• **Correction:** The right to request correction of inaccurate personal data.
• **Deletion:** The right to request deletion of your personal data.
• **Opt-out:** The right to opt-out of marketing communications.

To exercise any of these rights, please contact us using the contact details provided below.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you become aware that we have collected personal information from children under 18 without parental consent, please contact us, and we will take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date and will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.